Customer Support & Sales Calls
- Inbound customer care
- Customer retention
- Technical help desks
- Outbound sales
- Fair, compliant collections calls
USURED BPO
Outsourcing Services from South Africa
Dedicated customer support, sales and back-office teams for international businesses, run from our South African facility and partner network. We also support South African corporates that need extra capacity.
2,000 SEAT NETWORKALL INDUSTRIES WE SERVE24/7 SHIFTS TO MATCH YOUR TIME ZONE
WHAT WE HANDLE
Services Our Teams Run for You
Voice, digital and back-office work, handled by trained South African teams.
Chat, Email & Back-Office
- Live web chat
- Email and ticket handling
- Data cleaning and capture
- Admin processing
Technology & Facility
- Predictive dialling and call routing
- Bulk SMS and voice messages
- CRM integration
- Backup power at our facility
- Access to a 2,000-seat national network
OFFSHORE SAVINGS CALCULATOR
What Would Your Operation Save?
Enter your current onshore seat cost and see the indicative South African delivery saving in real time.
YOUR ONSHORE MARKET
INDICATIVE ANNUAL PICTURE — UNITED STATES
CURRENT ONSHORE ANNUAL SPEND
$2,520,000
PROJECTED SA-DELIVERED ANNUAL SPEND
$1,008,000 – $1,512,000
PROJECTED ANNUAL SAVING (40–60% BENCHMARK)
$1,008,000 – $1,512,000
ON 50 SEATS · EVERY YEAR
This calculator applies a widely used industry savings benchmark for South African BPO delivery against fully-loaded onshore seat costs. It is an indicative planning figure only — not a quote. Your commercials are scoped and confirmed in writing by the Usured Group team.
INSIDE USURED
Our Delivery Facility
A look inside Usured's South African delivery facility — dedicated workstations, operations halls and client reception.
USURED DELIVERY FACILITY, SOUTH AFRICA // CLIENT BRANDING AND PERSONNEL ANONYMISED FOR CONFIDENTIALITY
ENGAGEMENT MODELS
Three Ways to Work With Us
Hand us a whole process, or have a team that works only for your brand.
Your brand. Our floor. Full exclusivity.
Dedicated Brand Seats
We dedicate seat blocks exclusively to your brand — your scripts, your SLAs, your compliance framework, your reporting cadence. Your customers experience your company, powered by our infrastructure and workforce.
- White-label under your identity
- Custom SLA & QA scorecards
- Brand-dedicated team leads
Hand us the work. We run it end-to-end.
Offshore Campaign Outsourcing
Transfer entire process lines to our delivery floors — customer care, retention, sales, collections, back-office processing — with time-zone-aligned shifts for US, UK, AUS, NZ, Asian and Middle East markets.
- Time-zone-aligned shift grids
- Voice, non-voice & omnichannel
- Scales from pilot to full floor
Enterprise-grade capacity for local corporates.
SA Blue-Chip & Listed Support
We support South African blue-chip and listed companies across every industry with surge capacity, specialist campaign teams and audited delivery floors — without the cost of extra office space, equipment or permanent hires.
- Surge & seasonal capacity
- Compliant, managed teams
- No extra office or equipment costs
Global Delivery Regions
United States & Canada
EST / CST / PST evening-aligned shifts
United Kingdom & Europe
GMT-aligned day shifts
Australia & New Zealand
AEST / NZST morning-aligned coverage
Asia & Middle East
GST / SGT overlap windows
South Africa
Full national delivery grid, all provinces
Industries We Serve
Retail & E-CommerceBanking & Financial ServicesInsuranceTelecommunicationsHealthcareTravel & HospitalityUtilities & EnergyTechnology & SaaSAutomotiveLogistics & TransportReal EstatePublic Sector
If your industry is not listed, just ask — we set up teams across many sectors.
WHY USURED
Why Businesses Choose Us
Good people, a familiar time zone and lower costs.
Neutral Accent Talent Pool
South African agents are globally recognised for neutral English accents and strong cultural alignment with US, UK and Commonwealth markets.
Significant Cost Advantage
Enterprise-grade delivery at a fraction of onshore cost — protect your margins without compromising quality or compliance.
Clear Management and Reporting
Each team has its own team leads, quality checks and agreed reporting, so you always know how your work is going.
No Office or Equipment Costs
We provide the seats, equipment, office space and staff admin. You pay for the service, not the overheads.
WHAT WE'VE DELIVERED
Proof, Not Promises
Real results from live Usured operations — not projections.
SEPTEMBER 2026 INTAKE
1,000 learners inducted in a single week
Across KwaZulu-Natal and Cape Town, five employer programmes started in a single week — documents checked, POPIA-compliant onboarding and QCTO-accredited facilitation handled as standard. This is the scale we treat as normal.
1,000 LEARNERS2 PROVINCES5 EMPLOYER PROGRAMMES
SEE THE LEARNERSHIPSLIVE DELIVERY CAPACITY
A floor built for enterprise scale
2,000 call centre seats across our own delivery facility and our audited national partner network, with places for 5,000 learners in training. We work in all nine provinces and all 21 national industry sectors.
2,000 CALL CENTRE SEATS5,000 LEARNER PLACES21 SECTORS · 9 PROVINCES
EXPLORE USURED BPOGLOBAL COVERAGE
Offshore delivery from one time zone
Companies in the United States, United Kingdom, Australia, New Zealand, Asia and the Middle East run their customer operations from our South African floors — shifts matched to your working hours, clear-accent agents and proper oversight, at South African cost.
6 GLOBAL MARKETSSHIFTS MATCHED TO YOUR HOURSCLEAR-ACCENT AGENTS
EXPLORE GLOBAL OUTSOURCINGFAQ
Common Questions
Straight answers before you get in touch.
Can you dedicate seats exclusively to our brand?
Yes. We provision dedicated seat blocks that operate under your brand, scripts, SLAs and compliance framework. Your customers experience your company — powered by our floor, workforce and management layer.
Which regions and time zones do you support?
We deliver for companies in the United States, United Kingdom, Australia, New Zealand, Asia, the Middle East and South Africa, with time-zone-aligned shift structures built around your customers' hours.
Which industries do you cover?
Every major industry — retail and e-commerce, banking and financial services, insurance, telecommunications, healthcare, travel, utilities, technology, automotive, logistics and the public sector.
How is quality controlled on a dedicated floor?
Every campaign runs with dedicated team leads, live QA monitoring, call calibration sessions and agreed scorecards. Reporting cadence and escalation paths are contracted upfront.
What does onboarding look like?
Send your requirements using the form on this page. Our team replies within one business day to scope seats, process maps, compliance requirements and a go-live timeline.
Discuss Your Requirements
Tell us what work you want to outsource and roughly how many seats you need. Our team replies within one business day.