Overnight cover
Our daytime is your evening and night, so customers get answers around the clock.
SOUTH AFRICAN BPO · FOR AUSTRALIA & NEW ZEALAND COMPANIES
BPO South Africa for Australia & NZ: Offshore Outsourcing
South African BPO seats for Australian and New Zealand companies: after-hours and overnight cover, English-speaking agents and dedicated brand teams.
Why Australia & New Zealand companies choose BPO in South Africa
South Africa is one of the leading destinations for business process outsourcing (BPO). Companies in the Australia & New Zealand outsource from South Africa for English-speaking agents, a strong customer-service culture and lower operating costs than running the same team at home.
The Usured Group runs South African BPO and call centre seats from its own delivery facility, alongside an audited partner network totalling 2,000 seats. We can dedicate seats to your brand or take over a defined workload, covering customer service, sales support, email, chat and back-office administration.
TIME ZONE
SAST is eight to eleven hours behind Australia and New Zealand.
COVERAGE
Ideal for after-hours, overnight and follow-the-sun support.
Cultural fit
Shared English language and a sports-loving, customer-friendly culture.
Dedicated brand seats
Teams trained on your products and working only on your brand.
Talent pipeline
Usured Academy trains new agents, so teams can grow with you.
OTHER MARKETS WE SERVE