Extended shifts
Evening and night shifts in South Africa cover US business hours.
SOUTH AFRICAN BPO · FOR UNITED STATES COMPANIES
BPO South Africa for US Companies: Offshore Call Centre Seats
South African BPO seats for US businesses: East Coast morning overlap, extended shifts, English-speaking agents and dedicated brand teams.
Why United States companies choose BPO in South Africa
South Africa is one of the leading destinations for business process outsourcing (BPO). Companies in the United States outsource from South Africa for English-speaking agents, a strong customer-service culture and lower operating costs than running the same team at home.
The Usured Group runs South African BPO and call centre seats from its own delivery facility, alongside an audited partner network totalling 2,000 seats. We can dedicate seats to your brand or take over a defined workload, covering customer service, sales support, email, chat and back-office administration.
TIME ZONE
SAST is six to nine hours ahead of US time zones.
COVERAGE
East Coast morning overlap as standard, with extended and night shifts for full US coverage.
Customer experience focus
Agents trained on empathy and resolution, not just call handling.
Scale up to 2,000 seats
Our own facility plus an audited partner network totalling 2,000 seats.
Back-office support
Admin, email, chat and data work alongside voice.
OTHER MARKETS WE SERVE