CAREERS // THE USURED GROUP
Agents, team leaders, quality analysts, facilitators and back-office specialists — the people who carry our programmes, from learnership entry to operations leadership.
ENTRY & WORK-READINESS
Customer service, sales support and citizen-facing helpline roles across our delivery programmes — including learnership-based entry with structured training, coaching and a defined growth path.
APPLY FOR TRAININGOPERATIONS LEADERSHIP
Front-line leadership of delivery floors: performance management, scheduling, escalation handling and people development across multi-client campaigns.
SEND YOUR PROFILEQUALITY & COMPLIANCE
Call and interaction quality assessment, compliance scoring, calibration sessions and audit packs that keep client programmes inside SLA and regulatory boundaries.
SEND YOUR PROFILESKILLS DELIVERY
Learnership facilitation, learner support and SETA programme administration across provinces — the engine behind our multi-employer induction capability.
SEND YOUR PROFILEBACK OFFICE
High-volume data capture, document verification and administrative processing supporting BPO and public-sector programmes, working under POPIA-governed protocols.
SEND YOUR PROFILE2026 INTAKE
Our learnership pathway is the front door to the delivery floor. If you are 18–34, unemployed and hold a matric certificate, apply through the Academy portal — the same secure application process that carried our recent intake of new learners.
[SEE LEARNERSHIPS 2026]HIRING PROCESS
A clear, POPIA-compliant process — you always know where your application stands.
01
Entry-level and work-readiness candidates apply through the Academy application form. Experienced professionals send their profile through the contact desk.
02
Every application is screened for eligibility, documentation and role fit. Verified learnership applicants move into the compliance vetting pipeline.
03
Shortlisted candidates complete role-relevant assessments and an interview with the delivery team that will carry the programme.
04
Successful candidates are inducted, trained and placed on a live programme — with ongoing coaching and a defined development path.
TALENT ACQUISITION // ONLINE NOW
Entry-level candidates start through the Academy portal. Experienced professionals can send a profile to info@usured.co.za or call 087 001 0147 — the desk responds within 24 hours.
