Same working day
Your UK hours sit inside the South African working day, so teams are live when your customers call.
SOUTH AFRICAN BPO · FOR UNITED KINGDOM COMPANIES
BPO South Africa for UK Companies: Outsource Customer Service
South African BPO seats for UK companies: same working day as London, neutral English accents and dedicated brand teams from The Usured Group.
Why United Kingdom companies choose BPO in South Africa
South Africa is one of the leading destinations for business process outsourcing (BPO). Companies in the United Kingdom outsource from South Africa for English-speaking agents, a strong customer-service culture and lower operating costs than running the same team at home.
The Usured Group runs South African BPO and call centre seats from its own delivery facility, alongside an audited partner network totalling 2,000 seats. We can dedicate seats to your brand or take over a defined workload, covering customer service, sales support, email, chat and back-office administration.
TIME ZONE
SAST is GMT+2, one to two hours ahead of the UK.
COVERAGE
Full UK business-day coverage, including evenings and weekends on request.
Clear English
Agents speak English as a working language, with accents UK customers find easy to understand.
Dedicated brand seats
Seats dedicated to your brand, or we take over a defined workload and run it end to end.
POPIA and GDPR-aware handling
Data handled under South Africa's POPIA, with processes set up to support your UK GDPR obligations.
OTHER MARKETS WE SERVE