TRAINEE PLACES AVAILABLE: 5,000WORKING IN ALL 9 PROVINCESCALL CENTRE SEATS READY: 2,000APPLICATIONS OPENSECTORS WE SERVE: 21
TRAINEE PLACES AVAILABLE: 5,000WORKING IN ALL 9 PROVINCESCALL CENTRE SEATS READY: 2,000APPLICATIONS OPENSECTORS WE SERVE: 21
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PUBLIC SECTOR2026-10-035 MIN READ

Choosing a skills development and BPO partner for government programmes

What departments, SETAs and municipalities should look for in a delivery partner for youth employment, learnerships and public service contact centres.

Government youth employment, skills and citizen-service programmes succeed or fail on the ability to deliver. Public-sector buyers need partners that can recruit, train and place large numbers of learners, report accurately and stay compliant.

What to look for

  • Registration on National Treasury's Central Supplier Database
  • Accredited training delivery (QCTO / SETA)
  • Proven capacity for large, multi-province intakes
  • Contact-centre infrastructure for citizen helplines and outreach
  • Clear reporting and POPIA-compliant data handling

Usured's public-sector capacity

Usured Group is registered on National Treasury's Central Supplier Database, provides accredited training, and is inducting 1,000 learners across KwaZulu-Natal and Cape Town in its September 2026 intake, with places for 5,000 learners and 2,000 contact-centre seats.